Refund policy

Refund Policy

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return. 

To be eligible for a return

  • Items must be returned within 21 days from the date on your original sales invoice. (*Preorders 21 days from the date of dispatch).
  • Items must have their original packaging, tags, incidentals (i.e. spare buttons) attached and be unworn, unwashed and in a saleable condition and original packaging.
  • You'll also need the receipt or proof of purchase
  • We do not hold items for exchange.
  • Items must be full priced. All sale items are final and cannot be returned or exchanged.

 

To start a return, you can contact us at butabutayamacreations@outlook.com.au. Please note that returns will need to be sent to the following address:

Buta Buta Yama Creations

38 Mitchell Avenue 

West Kempsey NSW 2440 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at butabutayamacreations@outlook.com.au.

We recommend returning your items using appropriate postal insurance/tracking to ensure it arrives back to us safely. Items are your responsibility until they reach Buta Buta Yama Creations.

Once your return has been received, please allow 3-5 business days for your return to be processed and your refund to be issued.

Damages and issues

 
Please inspect your order upon reception and contact us via email butabutayamacreations@outlook.com.au immediately if the item is defective, damaged or if you receive the wrong item, please also send through a photo of the fault and your order number so that we can evaluate the issue and make it right.

All faults must be reported within 7 days of receiving the item, or it may not be accepted for return.

Exceptions / non-returnable items

 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges

 

If you are exchanging an item, we will email you to confirm the item and size you require are in stock, and the exchanged item/s will be sent within 3-5 business days. If your exchange item in unavailable, you will be issued with a refund minus postage costs. 
You will be responsible for the postage on returning your exchange back to us.

Please also note that your item/s need to meet the eligibility for a exchange/return.

If your exchange size/item is in stock, Buta Buta Yama Creations will post your exchange free of charge (initial exchange only). If in the unlikely event, you require to exchange multiple times, you will be responsible for the additional postage costs.

Items will not be reserved until your returned item has been received, and we cannot guarantee items and sizes will be in stock. If you would like to secure a size, we recommend purchasing another order in the correct size, and submitting the wrong sized item/s for a refund.

SALE ITEMS

SALE ITEMS ARE FINAL. We do not offer exchanges or returns on sale/clearance items so please choose carefully.

 

PREORDER INFORMATION

 

PREORDER item/s are NOT in stock at the time of purchase.

We can only provide an approximate delivery date - the item/s may arrive earlier or later than expected. *unforeseen delays do sometimes occur so please take this into consideration when placing a preorder.

Please be patient...You will receive a shipping confirmation email when your preorder has been posted.

Please note if you order an IN-STOCK item/s with your PREORDER these will be shipped together when your preorder arrives – if you would like your IN-STOCK item now, please place a SEPARATE order.

Please Note:

Above all, please understand that we are a small business and whilst we take the upmost care in offering quality products, you may come across minor flaws within your creations, this is because most of our some of our products are handmade and not done by a manufacturer.

 

 

 

 

Refunds

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at butabutayamacreations@outlook.com.au.